Return & Refund Policy
At Gold Farms Foods, we strive to ensure that you have a smooth and satisfying shopping experience. However, if you face any issues with your order, we’re here to help.
🔁 Returns
- Due to the nature of food products, we do not accept returns once the product is delivered.
- Returns are only accepted if:
- The product is damaged or defective
- You received the wrong item
- To request a return, please contact us within 24 hours of delivery with:
- Order ID
- Clear photos/videos of the product
💰 Refunds
- Once your request is reviewed and approved, your refund will be processed.
- Refunds will be issued in the original payment method or as store credit, depending on the case.
- Refund processing time: 5–7 business days
🔄 Replacements
- In case of damaged or incorrect products, we may offer a replacement instead of a refund.
- Replacement will be shipped at no additional cost.
❌ Non-Eligible Cases
Refunds/replacements will not be accepted in the following cases:
- Product opened, used, or partially consumed
- Request made after the defined time frame
- Minor packaging damage that does not affect product quality
📞 Contact Us
If you have any concerns regarding your order, feel free to reach out to us: