Grievance Redressal
At Gold Farms Foods, we are committed to providing a smooth and trustworthy experience to our customers. If you have any complaints, concerns, or feedback regarding our products or services, we have a structured system in place to address them promptly and fairly.
📩 How to Raise a Complaint
You can reach out to us through the following channels:
Please include the following details for faster resolution:
- Order ID (if applicable)
- Description of the issue
- Supporting images or videos (if any)
🕒 Response Timeline
- We will acknowledge your complaint within 24–48 hours of receiving it.
- Our team will aim to resolve the issue within 3–7 working days, depending on the nature of the concern.
👤 Grievance Officer
In accordance with applicable laws, you may contact our Grievance Officer:
Name: Gold Farms Agro Pvt. Ltd.
Email: info@goldfarms.co.in
Phone: +91-9211606511
⚖️ Resolution Process
- Each complaint is reviewed carefully by our support team.
- We may request additional information to better understand the issue.
- Based on the case, we will provide an appropriate resolution, which may include:
- Replacement
- Refund
- Clarification or support
🤝 Customer Commitment
We value your trust and feedback. Every grievance is treated seriously, and we continuously work to improve our products and services based on customer input.
🔄 Updates to Policy
We reserve the right to update this policy at any time. Any changes will be reflected on this page.